Large-scale transformation of culture and processes can be an essential component of the transition to common services and involve redundancies and changes in work practices. It is argued that transformation often leads to a better quality of employees` working lives, although there are few case studies that support this approach. Another important tip for drafting a common services agreement is the use of easy-to-understand language. It is not necessary for a draft treaty to counter detailed disputes in order to be upheld in court. Use simple language that could be understood by a CM2 student. As long as the terms and languages used in the agreement describe the terms and clauses of the agreement, do not complicate things. You`ll find another good example of a well-made agreement on shared services in Google`s Terms of Service. There are six main principles that guide your business through the process of implementing the Common Services Agreement. Traditionally, the development of a shared services organization (SSO) or a shared service center (SSC) within an organization is an attempt to reduce costs (often through economies of scale), standardized processes (through centralization).

A reference study of the Global Service Center[6] by the Shared Services Network (SSON) and Hackett Group, which surveyed more than 250 companies, showed that only about a third of participants were able to achieve cost savings of 20% or more with their SSOs. At NASA, the move to a shared services model in 2006 generated savings of nearly $20 million per year. In addition, NASA`s shared services center is expected to save a total of more than US$200 million by the organization`s end of 2015, according to NASA`s director of service delivery. [7] The public sector has acknowledged the benefits of the private sector and continues to seek best practices. The United States and Australia have had common services to the government since the late 1990s. However, the failure of these projects is increasingly reported by the press[8] and brought to light by opposition politicians. [9] On August 4, 2011, the Government of Canada established Shared Services Canada to consolidate its data centres, networks and e-mail systems. [13] This follows a trend towards the centralization of computer services followed by the provinces of British Columbia, Quebec and Ontario, as well as by the federal government of the United States of America and some states such as Texas. PriceWaterhouseCoopers recommended the integration of government data centers in a report published by Public Works and Government Services Canada in December 2011. [14] The Northern Ireland Civil Service (NICS) has established common services for a number of departments and functions. For example, IT Assist (ICT Shared Service Center) provides common infrastructure and office services to NICS staff in the office, at home or as part of mobile work. [12] Many large companies, both public and private, are now considering using Enterprise Content Management (ECM) technology as a common service.

Companies that have centralized their IT functions have begun to take a close look at the technology services that their IT departments provide to their internal customers and assess where it is useful to provide certain technology components as a shared service. Email and scan operations were obvious early candidates; Many organizations with document-intensive operations provide scancenter as a common service. The private sector has been moving towards shared services since the early 1980s. . .